FAQ

Frequently Asked Questions

We’ve compiled answers to the most common questions about Auralise, our home audio speakers, shipping, and returns. If you need further assistance, our customer service team is always happy to help.

1. What types of speakers do you offer?
   We offer a curated range of home audio speakers, including compact tabletop systems, powerful floor-standing models, and wireless smart speakers, all designed for exceptional sound and stylish design.

2. Can I customize my speaker setup?
   Absolutely. Many of our systems allow for flexible placement, multi-room setups, or pairing with other Auralise products to create a truly personalized listening experience.

3. Are your speakers easy to set up?
   Yes. All Auralise speakers come with clear, step-by-step instructions. Most models are plug-and-play, with easy connections to Wi-Fi, Bluetooth, or other devices.

4. Where are you located?
   Auralise is proudly based in the United Kingdom, and we ship orders across the UK.

5. How long does shipping take?
   Orders are processed within 1–3 business days. Once dispatched, delivery typically takes 3–7 business days within the UK.

6. Do you offer free shipping?
   Yes. We provide FREE UK shipping on all orders, with no minimum purchase required.

7. What payment methods do you accept?
   We accept secure payments via credit/debit cards and PayPal.

8. What is your return policy?
   We accept returns within 14 days of delivery, provided items are unused and in their original packaging. Please see our Returns & Refund Policy for full details.

9. How do I contact customer service?
   You can reach our customer service team via the contact details listed below. We aim to respond to all enquiries within 24–48 hours.

📧 Email: support@auralise.shop
📞 Phone: +44 78 8471 5850
📍 Address: 141 Main Road, Winchester, SO21 1TL, United Kingdom
🕒 Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)