Your privacy matters to us. This policy explains what personal information we collect, why we collect it and how we keep it safe. It also explains your rights under UK data protection law.

1. Who we are

THE DELTA COLLECTIVE LTD, trading as Auralise, is the controller of personal information collected through this website. Our address is 141 Main Road, Winchester, SO21 1TL, United Kingdom. For privacy questions, email support@auralise.shop.

2. Information we collect

• Order information: your name, billing and delivery address, email address, telephone number and the items you order.
• Payment information: payment is handled by our payment providers. We do not intentionally store full payment-card details on our website.
• Account and enquiry information: details you provide when creating an account, contacting us or subscribing to marketing.
• Website usage information: information generated through cookies and similar technologies, as described in our Cookie Policy.

3. How we use your information

• To take payment, fulfil and deliver orders, and provide order updates.
• To manage returns, refunds, product-safety queries and customer support.
• To send marketing only where you have agreed to receive it, or where otherwise permitted by law.
• To operate, secure and improve our website and services.
• To comply with legal, tax, accounting and regulatory obligations.

4. Our legal bases

We use personal information to perform our contract with you, to comply with legal obligations, for our legitimate interests in operating and improving our business, and where required, with your consent. You can withdraw consent for optional marketing at any time.

5. Who we share information with

We share information only as needed with trusted providers that help us process payments, deliver orders, host the website, provide customer support or meet professional and legal obligations. We do not sell personal information. Where a provider processes information outside the UK, we use appropriate safeguards where required by law.

6. How long we keep information

We keep personal information only for as long as necessary for the purposes above. Order and transaction records may be retained for the period required by tax and accounting rules. We delete or anonymise information when it is no longer needed.

7. Your rights

You may have rights to request access, correction, deletion, restriction, objection, data portability and withdrawal of consent. To exercise a right, email support@auralise.shop. You may also complain to the UK Information Commissioner’s Office if you are unhappy with how we use your information.

8. Children

Our products are for children, but our website and checkout are intended for parents, guardians and other adults. We do not knowingly collect personal information directly from children.

9. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised date.