Delivery

We deliver to addresses in the United Kingdom. Delivery is free on every order. Orders are normally prepared within 1–2 business days and sent Monday to Friday. Estimated carrier transit time is 3–5 business days, giving an estimated total delivery time of 4–7 business days.

Delivery tracking

When your order has been dispatched, we will send a dispatch confirmation. Where your carrier provides tracking, the confirmation will include tracking information. You can also use our Track Your Order page to check a WooCommerce order.

Returns

Changed your mind? You can return eligible new and unused products within 30 days of delivery. The item must be in its original, resaleable condition with its packaging and any labels or accessories.

How to return an item

1. Contact support@auralise.shop with your order number and the reason for your return.
2. We will provide return instructions and, for eligible returns, a prepaid returns label at no cost to you.
3. Pack the item securely and keep proof of postage until your return has been received.
4. Once your return is received and checked, we issue your refund to the original payment method within 7 days.

Exchanges, damaged and faulty items

We do not currently offer direct exchanges. You may return an eligible item for a refund and place a new order. If an item arrives damaged, faulty or incorrect, contact us as soon as possible and we will arrange an appropriate remedy. This policy does not affect your statutory rights.

Items we cannot accept for a change-of-mind return

• Items that have been used, opened or are not in their original resaleable condition, unless faulty.
• Items missing original packaging, labels or included accessories, unless faulty.
• Personalised or made-to-order items, except where faulty.

Need a hand?

Visit our FAQs or contact us. Our customer service details are also listed below.